Anti-Bullying, Harassment & Discrimination Policy
Introduction to Our Commitment
At Smart Staff Connect, we are dedicated to creating inclusive and respectful working environments for all individuals. As a recruitment agency that bridges the gap between emerging talent and employment opportunities in HGV driving, warehouse operations, and administrative work, our success relies on professionalism and respect.
We are committed to a zero-tolerance approach toward bullying, harassment, and discrimination. This policy exists to educate and guide our stakeholders, ensuring everyone understands their role in maintaining an environment of fairness and mutual respect.
Scope of the Policy and Who It Covers
This policy applies to:
- All candidates, contractors, temporary workers, and employees placed by Smart Staff Connect.
- Any person working under our direction or representation.
- Clients and third parties interacting with individuals placed by us.
While the policy primarily addresses our internal and placed workforce, we extend its principles to ensure our clients, customers, and external partners treat individuals with respect and dignity.
Definitions of Inappropriate Behaviour
Bullying
Bullying involves offensive, intimidating, or malicious actions that harm or undermine an individual. Examples include:
- Verbal or physical threats.
- Persistent negative feedback without justification.
- Cyberbullying via emails or social media.
- Exclusion or assigning meaningless tasks deliberately.
Harassment
Harassment refers to unwanted behaviour that creates a hostile or offensive environment. It may include:
- Insults, slurs, or derogatory remarks.
- Physical intimidation or damage to property.
- Sharing or displaying offensive materials.
Sexual Harassment
Sexual harassment involves unwanted conduct of a sexual nature that affects an individual’s dignity or workplace environment. Examples include:
- Sexual comments, jokes, or innuendos.
- Inappropriate touching or advances.
- Sharing explicit materials or making propositions.
Discrimination
Discrimination arises from unfair treatment due to protected characteristics such as age, gender, race, disability, or religion. Examples include:
- Refusing opportunities based on bias.
- Indirect policies disadvantaging certain groups.
- Unjust treatment based on perception or association.
Victimisation
Victimisation occurs when someone is mistreated for reporting or supporting a complaint of misconduct. Examples include:
- Exclusion from projects or activities.
- Retaliation through negative feedback.
Microaggressions
Microaggressions are subtle, often unintended, acts of bias or discrimination. Examples include:
- Stereotypical questions or comments.
- Disrespectful gestures or dismissive behaviour.
Banter
While light-hearted exchanges can be healthy, banter should never cross into disrespectful or harmful territory. Even jokes can be hurtful when they target an individual’s characteristics or make them uncomfortable.
Reporting Concerns or Incidents
When the Issue Involves a Co-worker or Manager
- Attempt informal resolution by addressing the individual directly.
- Seek support from your Smart Staff Connect representative.
- If unresolved, escalate through our formal grievance procedure.
When the Issue Involves a Client, Contractor, or Third Party
- Report incidents immediately to your contact at Smart Staff Connect.
- We will liaise with the third party to address and resolve the issue.
When the Issue Involves a Client
- Notify your manager or Smart Staff Connect representative.
Handling Complaints and Ensuring Confidentiality
Complaints will be managed sensitively, with confidentiality maintained wherever possible. Anonymous complaints are accepted, though anonymity may limit the actions we can take. Smart Staff Connect ensures no retaliation against individuals who report concerns in good faith.
Resources and Support Available
To support those affected, Smart Staff Connect provides access to:
- A confidential Employee Assistance Program.
- Guidance from grievance and disciplinary teams.
- Information on diversity, equity, and inclusion.
For further details or to raise a concern, contact your Smart Staff Connect representative.
